FAQ

Q: What are you able to customize?

A: Anything!  Ok, maybe not EVERYTHING...I am not going to offer to customize your car anytime soon, BUT If you can put an image on something that you wear, look at or drink out of, we likely have ability to customize it. If we cannot physcially do it in our shop we will use one of our trusted vendors to get the job done.

Q: On your website I see t-shirts, swimsuits, hoodies, decals, tumblers, mugs, stained glass art, etc...How are you able to do so many different things?  

A: Hello---we have ADHD!  Our owner has been hyperfocused on the art of sublimation, heat vinyl transfer, graphic design, stained glass art, and jewelry making for quite some time.  Not to mention she is a jack of all trades and a perfectionist.  She is constantly learning new techniques for customization and art and gets really excited to try new things.

Q: Do you offer a discount for bulk purchases?

A: Absolutely!  We appreciate business of any size but can definitely reward you for purchasing large quantities of customized items.

Q: What is your return policy, and is shipping always free?

A: Customer service is our specialty, and we will likely bend over backwards to please our amazing customers.  If there is a way for us to make it right, we will...and that is our policy.  If we can't accept a return we will work with you to figure out a solution that everyone is happy with.  Ground shipping is always free (excluding our merch for our small business clients), but if you need something expedited, we will be able to calculate all of your shipping options for you.

 Q: I saw your Small Business Section and I think I want you to design and run an online shop for merch for my business.  What will this cost me?

A: Ok, we know it is hard to believe, but our Small Business Clients get to enjoy FREE logo desgn, FREE product design, and get a FREE online storefront run by Thrice Exceptional.  Your customers can shop right from your personal shop link and you will just get to sit back and collect a percentage of the profit!  It truly is a win-win for everyone.

 Q: How are you so amazing?

A: Well...now you're just making me blush. :)